Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt / proof of purchase. 

To start a return, contact us at returns@liorabath.com.

Once your return is approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted.

Returns not due to defect or damage, are subject to a 25% restocking fee, and customer will be responsible for all shipping and delivery costs.

Feel free to contact us for any return questions at returns@liorabath.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately at returns@liorabath.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If it's been more than 15 business days since we approved your return, please contact us at returns@liorabath.com.